What personally identifiable information do we collect?
When you browse the Site, you do so anonymously. Personally identifiable information associated with you, including your e-mail address, is not collected unless you purchase an item from the Site or provide that information in connection with a non-purchasing activity as described below (e.g., registering for a sweepstakes or promotion).
Registration. There are times when we may request that you voluntarily supply us with personally identifiable information, including your e-mail address, mailing address and/or telephone number, for purposes such as correspondence, site registration, registering for a new product or participating in a forum or an online survey.
Forms and Purchases. We use various forms for listing, selling, purchasing and returning products offered on our Site. We may collect, depending on the form, your contact information (e.g., your e-mail address, mailing address and/or telephone number) and necessary financial information (i.e. your credit card number). Contact information is used to process a sale. We use third parties to accept and process credit card payments for purchases of products on our Site. Credit card numbers are only used for processing payment.
Special Contests and Promotions. We may occasionally present a special contest or promotion that is sponsored by us or by another company. To qualify for entry in such contest or promotion, we may ask you to provide personal information. If we plan to share your personal information with the sponsor(s) or with others, we will provide a statement to that effect in the contest or promotion terms.
IP Address. An Internet Protocol ("IP") address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information, and to give us an idea of which parts of our Site you are visiting and how long you are spending there. We do not link your IP address to anything personally identifiable.
How do we use your personally identifiable information?
Customized experience. We gather your personally identifiable information to provide you with a customized experience on our Site. Your personally identifiable information helps us tailor the content, services, goods and advertising to your current and future needs.
E-mail. If you register with our Site or otherwise provide your personally identifiable information to us, we may send you e-mail messages informing you of our products and services and also third party products and services we believe may be of interest to you, such as new features and services, special offers and updated information. Our newsletters (see below) may contain code that enables our database to track your usage of the newsletters, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information we have about you and may use the information to improve your experience with our Site and/or provide customized e-mail communications to you.
With whom do we share your personally identifiable information?
We may disclose information we have collected from you and/or content you have made available on our site in the following circumstances, and also may disclose such information and/or content to others when GSI International believes in good faith that the law requires it, or to protect the rights or property of GSI International or its visitors. We use your information to manage your purchases or other transactions authorized by you, to verify billing and to communicate regarding your transactions. We occasionally exchange our customer postal address list with other reputable companies, however, you may opt-out or otherwise prohibit such uses by checking the "Do not share my information" box on the Your Account page (don't forget to save the change) or by calling Customer Service at 1-877-951-1890. You may also send a note, requesting that your postal address not be shared, along with your name and address. For contact information, please view the Contact Us page. Please be aware that you cannot opt out of use of your personally identifiable information (1) when it is necessary for completing the transactions you have authorized, including but not limited to providing such information to data processors or mailing services; (2) when it is necessary for employees, agents and contractors to operate or maintain the Site or for our internal business purposes; (3) when it is necessary to verify the existence or condition of your account with a financial institution, credit bureau or other third-party; (4) when it is permitted or required by law, including but not limited to responding to a court order or compliance with any regulatory authority; or (5) to report your payment history or other information to a credit bureau or agency. Pursuant to California law, our California customers may request certain information regarding our disclosure, if any, of your personally identifiable information to third parties for their direct marketing purposes during the preceding calendar year. Such requests should be sent in writing to GSI International Inc. 6925 W. Frye rd. Chandler AZ 85226.
What are your options to control your receipt of e-mails from us?
Although most customers using our Site tell us they value receiving our e-mails with newsletters, special promotions and information regarding services provided by us or others, we recognize the importance of providing you with choice and control over your e-mails. If you would rather not receive e-mails about new products, promotions or other noteworthy news, please click on the link for opting out included in such e-mails to inform us of your desire to opt out of receiving such e-mails in the future. You may also contact us by postal mail at GSI International Inc. 6925 W. Frye rd. Chandler AZ. 85226 Dept.Opt Out.
What about children's personally identifiable information?
Our Site is not directed to children under the age of 18. We assume products purchased through credit card means are purchased by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA. We may ask prospective users to provide their age during a registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13, then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's e-mail address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA. If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 18. We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
What else should you know about your privacy?
Security. We have significant security measures in place to protect the loss, misuse and alteration of the information under our control. To prevent unauthorized access to our systems, we employ a multi-layered secure network to safeguard against external and internal intruders. In addition, we protect all transactions that include specific private data such as credit card information with industry standard 128-bit SSL (secure socket layer) encryption. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. You are prohibited from violating or attempting to violate security for or otherwise interfering with the operation of the Site.
How can you contact us?